Need a hand? There are a few ways to reach the team, depending on what you need. If you’re not sure where to start, type /help in game: it’s a menu in chat, and every option can be clicked.

Which one do I use?

You want to…	Use
Ask a quick question	/helpop <message>
Report someone breaking the rules	/report <player>
Report a bug	/ticket, then Bug report
Sort out a store purchase	/ticket, then Store or purchase
Appeal a punishment	On our Discord
Ask something that needs a longer answer	/ticket, then Question or help

Quick questions: /helpop

/helpop <message> sends your question to every staff member who is online right now. Use it for something quick, like how a feature works.

You can send one every 60 seconds. For anything staff need to follow up on later, open a ticket instead.

Reporting a player

Type /report <player> and pick what they did:

Reason	For
Cheating	Hacked clients, x-ray, auto-clickers.
Exploiting / duping	Duplicating items or abusing a bug.
Chat abuse	Harassment, slurs, spam or advertising.
Scamming	Took something in a trade and didn’t pay.
Other	Anything else. You’ll be asked to describe it.

If you’re online when staff close your report, you’re told it was handled. You won’t be told what was done about it.

Tip: screenshots or video help a lot. Keep them uncropped, with chat visible.

Tickets

A ticket is for anything that needs a proper answer. Type /ticket, pick a category, then type the details in chat in one message.

Category	For
Bug report	Something in the game is broken. Exploits go here too, never in chat.
Store or purchase	Something you bought didn’t arrive or isn’t working.
Question or help	Something that needs a longer answer than a quick /helpop.
Other	Anything else.

You can have one open ticket at a time. Staff read every ticket, even after you log off. When they reply or close it, you’re told in chat, or the next time you join if you were offline.

Command	What it does
/ticket	Open a new ticket.
/ticket view <id>	Read a ticket and its replies.
/ticket reply <id> <message>	Reply to your ticket.
/ticket close <id>	Close your ticket once it’s sorted.

Bug reports

Open a ticket with /ticket and pick Bug report. Tell us what you did, what happened instead, and where you were. Keep bugs out of public chat, and don’t keep using a bug while you wait. You can also tell us about it in our Discord.

Appeals

If you think a punishment was a mistake, appeal it on our Discord. Say which punishment you’re appealing and why. Arguing about it in chat won’t help.

Discord and the website

• Our Discord is at discord.codeblue.gg, or type /discord in game. Appeals go there, and the team can help with questions and purchases too.
• The full rules are on the Rules page.
• Want to help run the server? Open a Staff Application or Builder Application ticket in our Discord.